Technical advice

Please keep in mind that access to subscribers' databases through CrossAsia requires certain technical settings on the user's site.

Security settings

Your login will only be successful, if you make sure that the security settings of your browser respectively the system you are accessing CrossAsia through also allow you to access contents of third party providers.

Important information on online databases using Citrix-Terminal-Services

Some of the databases accessible through CrossAsia need a secure connection to a closed environment. To offer these databases to our users, we have to provide access to them via a Citrix Terminal Server. What do you need to access one of them?

• one of the common internetbrowser like Mozilla Firefox or Internet Explorer
• Java Runtime Environment in at least version 1.5
• If you are behind a firewall, port 1494 must be opened

This configuration is essential and indispensable to work with web-based Citrix applications.

Mac-Nutzer have to be aware that the settings for European or Asian language input cannot be made through the user's own local browser, but have to be made in the Citrix environment. To do so scroll down to the right corner at the bottom of the Citrix frame. As default setting you will see a mark with DE on it for German input. Click this mark and change to the language you need. In case of Japanese please also change the input mode from A (Direct Input) to あ (Hiragana).

If you have any further questions concerning the technical requirements, feel free to contact us.

zur deutschen Beschreibung